Monday, August 3, 2020

DEPARTMENT OF NEIGHBORHOODS LAUNCHES BILINGUAL PHONE MESSAGING SERVICE

HOUSTON  The Department of Neighborhoods (DON) announces Neighborhood Updates, a new way for Houstonians to stay informed of COVID-19 recovery resources, essential city services, and seasonal advisories via telephone voice and text messages in English and Spanish.

The new service is specially catered to seniors, persons with disabilities who require communications by voice or text, and residents who prefer information in Spanish.

As the city fights the coronavirus pandemic, Neighborhood Updates will give priority to notifications about COVID-19 testing, health safety practices, and recovery resources.

“Our department is excited to partner with the Office of Emergency Management and 3-1-1 to introduce this new service for seniors and all Houstonians who wish to receive messages from us,” said department director TaKasha Francis. “We’re especially reaching out to seniors, who are at highest risk for contracting COVID-19, may not have easy access to online health safety and recovery information, and would like to receive information by telephone. Neighborhood Updates will allow us to communicate directly with seniors and other underserved residents to provide guidance and direct them to city resources.”

Neighborhood Updates is a service of DON administered in partnership with the Office of Emergency Management and Houston 3-1-1, a division the Administration and Regulatory Affairs Department. The broad aim of the initiative is to build stronger connections to people and communities by connecting them to a wide range of programs and services offered by city departments.